Need a physical check up or procedure?
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.
Prefer to talk to a doctor online?
Use our secure app to chat to your care team anywhere, anytime.
Healthcare when and where
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients.
Download the app today
And put your healthcare in your hands.
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Let's get started
You can do this by downloading the Tend app or online through our website.
Activate your Tend account
Confirm your details
Because you've been a patient at Vercoe Brown, we have your health details stored in our system. Follow the screen prompts and answer the questions in the app to verify your identity. This helps us correctly match you with your medical records.
You're all set to go!
From the app or website you can book appointments, get your medical notes, order repeat prescriptions, see test results and securely message your care team. Note it may take a couple of days for all your data to migrate across.
ACCESSING CARE
How do I book an appointment?
It's easiest to book appointments via the app or website at tend.nz. However you can still phone 03 214 6222 (Elles Road) 03 218 6325 (Don Street) to talk to someone from our team or alternatively email us at invercargill@tend.nz. When calling during peak times you may be put on hold.
Are the opening hours changing?
No, clinic hours have not changed and remain the same, with additional online consults available via the Tend app or website, 24 hours a day, 7 days a week.
Is the pricing going to be the same?
Yes, all general consult pricing remains the same.
Can I still access the myindici portal?
No, you will no longer be able to access this. Your Tend account replaces this patient portal.
How long is a Tend appointment?
A standard GP consult is 15 minutes. If you have several conditions to discuss, we recommend you book a 30 minute appointment to allow sufficient time and care.
Can I order repeat scripts?
Yes! You can order repeat prescriptions for any long-term medications directly from the app. Go to 'Request medications' on the home screen. Depending on your condition(s) and the medication, we may require you to see a doctor occasionally in person before a new prescription can be issued.
If you're due for a refill/repeat, we'll send you a reminder when you're running low and you can re-order right in the app. This feature is coming to the website soon.
Can I still see my regular doctor or nurse?
Yes. Most of the team remains the same. Rest assured that you'll still see the same familiar faces around.
PATIENT RECORDS & SECURITY
What will happen to my patient records?
We moved your patient records to Tend's Patient Management System at the time of integration.
Are my records safe during this transfer?
Absolutely, patient confidentiality and security of your health records is paramount. Record transfer is a confidential secure electronic process overseen by the Ministry of Health.
Who gave Tend permission to have my records transferred to them?
The PHO/DHB contract that Vercoe Brown was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.
How secure is my patient information?
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties.
This information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.
How secure is the payment gateway?
At Tend we use bank-grade security and all your payment details are encrypted.
The app is asking for my Face lD/fingerprint/ passcode. Does Tend know my phone's passcode?
No, Tend does not know your passcode. For added security, the Tend app asks your phone's operating system (iOS or Android) to secure your personal info in the Tend app with face ID, fingerprint, or your passcode. The app does not know or store this information. Your phone's operating system validates your passcode or biometrics, and informs the Tend app if the security check passed or failed.
Has anything else changed?
Apart from the app, not a lot has changed. You will continue to see many familiar faces from Vercoe Brown.
Welcome! Activate your Tend account online so you're all ready for your next appointment.
Tend Invercargill
Kia ora! We are the new owners of Vercoe Brown and we’re incredibly excited to introduce you to Tend Invercargill Elles Road & Don Street.
You'll still get to see many of your favourite clinicians from Vercoe Brown, now with the added support of the Tend whānau.
With a Tend account, you can manage your health on the Tend app or online at tend.nz. Activate your account today so you're all set for your next appointment.
From your Tend account you can:
- Book in-clinic and online appointments
- Request a same-day medical certificate
- See a doctor online 24/7
- Book free 30-min mental wellness consults
- View consult notes
- Securely message your care team
- See test results (coming soon to web)
- Manage your medications and order repeats (coming soon to web)
From the app you can:
Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team
Frequently asked questions
ABOUT TEND
Who is Tend?
Tend is a Kiwi-owned healthcare company, founded in 2020 with a simple goal: to make healthcare easier to access and manage for all Kiwis.
Tend brings together in-person care with 24/7 online doctors, supported by a wider team of GPs, nurses, pharmacists and allied health professionals. This means patients can access the care they need in the way that works best for them, whether that’s at a clinic or online.
What makes Tend different?
Tend is designed to make healthcare easier to access and manage, whether you need care today or want to stay on top of your health over time.
Alongside your usual in-clinic care, you’ll have access to Tend’s digital health services through the app, giving you more ways to connect with your care team and manage your health in one place
YOUR TEND ACCOUNT
Why should I have a Tend account?
Your Tend account is your home for health. It's like a patient portal, but much more. Use it on the Tend app or online at tend.nz to book appointments, see a doctor online 24/7, view your consult notes, request medical certificates and message your care team. You can also book services like vaccinations and health checks. Plus we'll send you appointment reminders and recalls to help you stay on top of your health.
Should I use the app or the website?
Whichever suits you. It's the same account, so you can log in on your phone, your computer or both. Around 80% of Tend patients use the app. A few things are app-only for now: ordering repeat prescriptions, managing your medications, seeing lab results and managing invoices. These are coming to the website soon.
Can I share an email address with someone else?
No. Everyone 18 and over needs their own email address that isn't shared with anyone else. This is how we securely share your personal health information with you. Setting up a new email only takes a few minutes. Children under 18 can be added as dependants on a parent or guardian's account.
Do I have to upload my credit card details?
No. It's not compulsory for Tend Invercargill Elles Road & Don Street patients, but we recommend it as it makes life a little easier. If you'd rather not upload your payment details, that's completely okay. You can continue to book without a credit card so long as you keep your account up to date via bank transfer or pay in-clinic.
Where can I see my test results?
In the Tend app. Just tap 'View test results' on the home screen. Any past results on file will be moved across to your account (this can take a few days), and new lab, radiology and other test results will appear here too. Lab results are coming to the website soon.
Note it may take a few days for your results to migrate across.
Do I need to provide any ID?
No. You don't need to upload your ID, we already have that information securely on file. It's just a quick matching of medical records.
I manage the healthcare of an adult, can I manage their care from my app?
Not yet. We're exploring a secure way to add adult dependants to an account, with privacy terms and a consent process. This would be for adults who need a caregiver's support with their healthcare, or where someone has power of attorney to make decisions on their behalf.
Can I get help setting up my account?
Of course! Just talk to someone at the front desk and they will be able to point you to our Tend Concierges in the waiting room who can help.
Existing patients
Keep in touch
Go to our support centre for more info or contact us:
PHONE 03 218 6325
Monday - Friday 8am - 5pm
EMAIL invercargill@tend.nz
SOCIAL MEDIA
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How Tend works
Learn about Tend
Vercoe Brown is now
Activate your account via the Tend app or website
Welcome to Tend Invercargill Elles Road & Don Street
Tend Invercargill
ABOUT TEND
Who is Tend?
Tend is a Kiwi-owned healthcare company, founded in 2020 with a simple goal: to make healthcare easier to access and manage for all Kiwis.
Tend brings together in-person care with 24/7 online doctors, supported by a wider team of GPs, nurses, pharmacists and allied health professionals. This means patients can access the care they need in the way that works best for them, whether that’s at a clinic or online.
What makes Tend different?
Tend is designed to make healthcare easier to access and manage, whether you need care today or want to stay on top of your health over time.
Alongside your usual in-clinic care, you’ll have access to Tend’s digital health services through the app, giving you more ways to connect with your care team and manage your health in one place
THE TEND APP
What is the Tend app?
The app is like a patient portal, but much more! From the app you can book appointments, check test results and order repeat prescriptions.
You can also have a video consult, view your consult notes and book medical services such as vaccinations. We send you appointment reminders and recalls via the app, helping you keep on top of your healthcare.
Do I need to use the app?
No, the app is not compulsory but it is a very powerful tool for clinicians and patients alike. Around 80% of Tend patients choose to use the Tend app.
Can we use the app if we share an email address?
Individuals 18 and over need their own email address. It must be unique to you and not one you share with someone else. Your unique email address attached to your Tend account helps us securely engage and share any personal health information with you. Setting up a new email takes just a few minutes. For children under 18, a parent or guardian can include them as dependents under their Tend account.
Do I have to upload my credit card details?
It's not compulsory for Tend Ōrākei patients, but we recommend it as it does make life just that little bit easier. If you'd rather not upload your payment details, that's completely okay. You can continue to book without a credit card so long as you keep your account up to date via bank transfer or pay in-clinic.
Can I access my test results in the app?
Yes! When we migrated your records across to Tend, any past test results that were on file will be loaded on the Tend app. You can access these from the home screen tap 'View test results.' Any lab, radiology or future test results will also be included here.
Note it may take a few days for your results to migrate across.
Do I need to provide any ID?
No. You don't need to upload your ID in the app; we already have that information securely on file. It's just a quick matching of medical records.
I manage the healthcare of an adult, can I manage their care from my app?
We are currently exploring the feature of securely adding adult dependents on an account with privacy terms and a consent process. This would be for situations when an adult requires a caregiver's support for managing their healthcare, or someone has power of attorney to make decisions on the adult’s behalf.
Can I get some help with the app?
Of course! Look out for our support team in the clinic or ask at the front desk, they will be more than happy to assist you and show you how it works.
