Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

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How Tend works

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What's changing?

 Tend Health has been a shareholder of Grahams Road Medical for several years. With Dr Ding's retirement, we will be moving to a brand new medical centre and becoming part of Tend Bishopdale in December.

While Dr Colin & Catherine Ding are leaving, the people you know and trust will continue to care for you, with additional support and services that come with being part of Tend.

You do not need to do anything just yet! We will be in touch closer to the time to help you get set up.

I can’t get an appointment when I need one?

We recognise there are long wait times to see a GP, this is a nationwide problem. If you can't get a timely appointment you could try Tend’s Online Now GP service.  

Many medical services such as immunisations, ECGs, blood tests and screenings are delivered by our wider clinical team. Please talk to reception about your needs, as a senior nurse may be suitable.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Beckford Health was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Will there be people to help with the integration?

Of course! When we integrate, just talk to someone at the front desk and they will be able to help.

Where can I find out more about Tend?

Visit the website www.tend.nz  

If you have any further questions please don’t hesitate to contact our practice manager at desme.daniels@beckfordhealth.co.nz

Your home for health

Who is Tend?

Tend Health is a Kiwi-owned healthcare company, founded in 2020, with clinics across New Zealand. Tend has been a shareholder in Grahams Road clinic for several years. Tend is all about making it easier to get the care you need, when you need it - with more choice in how and where you access your healthcare.

At Tend you can see your usual care team in clinic, or access a range of virtual services when it suits you - including 24/7 online doctors, same-day medical certificates and video-call mental wellness support.

With the Tend app/web, you can manage your healthcare in one place: book appointments, manage your medicines, check test results, view your consultation notes and keep track of all your health information.

What makes Tend different?

Healthcare that works around you, not the other way around.

Less waiting. More ways to get care. And your healthcare information, services and care team all connected in one place.

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From the Tend app you can: 

• Book appointments online or in-clinic
• Access medical services such as vaccinations
• See a doctor online, 7 days a week, 24 hours a day
• Manage medications and order repeats
• Request a medical certificate
• View consult notes, test results and invoices
• Message your care team
• Get clear, detailed care plans 

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team

Frequently asked questions

When is the change happening?

From late September 2024 Beckford Health in St Martins will be changing to Tend Beckford Medical Centre. 

Do I need to do anything?

You don‘t need to do anything just yet, we will be in touch closer to the time to help you get set up.

How do I book an appointment?

You can continue to book an appointment at Beckford Health via the Better Health Outcomes app, by calling reception on 03 332 5702 or emailing  reception@beckfordhealth.co.nz

What happens to the Better Health Outcomes portal?

Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal. 

Is the pricing going to be the same?

Yes, all general consult pricing will remain the same.

What will the opening hours be?

Your clinic hours have not changed and remain the same, with additional online consults available via the Tend app. 

Online hours

Weekdays: 7:00am - 9:00pm

Weekends: 9:00am - 9:00pm

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

How Tend works

Learn more about Tend

Pre-Integration

Clinic closure: 19th-20th September 

In preparation for the integration Beckford Health will be closed from 12pm on Thursday 19th September and all day on Friday 20th September for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 19th September or Friday 20th September.

In preparation for the integration Northcare Accident and Medical Centre will be closed from 12pm on Thursday 6th and all day on Friday 7th November for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 6th or Friday 7th November.

Clinic closure: 
6 - 7 November

How do I book an appointment?

You can continue to book an appointment online through the Better Health Outcomes app until we integrate, by calling reception on 03 358 3526 or by email at reception@grahamsroadsurgery.co.nz

What does "care team" mean?

Tend operates a team-based model of care. Your GP remains central to your care, but other team members can help with specific aspects, making care more accessible and responsive.

What will happen to my patient records?

When we move to Tend's systems in December 2026, your records will move with you. Nothing is lost and nothing changes about the care you receive.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

How secure is my patient information?

We take your data security very seriously and operate in full accordance with the Privacy Act 2020 and the Health Information Privacy Code and align our security practices with the HISO 10027:2015 Health Information Security Framework.

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Who gave Tend permission to have my records transferred to them?

The PHO contract that Grahams Road Medical was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.

Frequently asked questions

When is the change happening?

We will be moving to the brand new clinic in early December 2026. We’ll make the move as smoothly as possible, with no sudden changes or disruption to your care. 

Where is the new clinic? 

This purpose-built clinic is located next to Snap Fitness in Bishopdale Mall with plenty of parking and a nearby pharmacy. The patients from Tend Harewood Medical Centre will also be joining us at this new practice.

Will I still get to see my regular doctor and nurses?

Yes. Most of the current Grahams Road Medical team will be moving to Tend Bishopdale, so you’ll continue to see familiar faces. The only exceptions are Dr Colin and Catherine, who won’t be moving to the new clinic. Their last day is 30 November 2026.

We’re committed to maintaining continuity of care for our patients. The Tend Harewood team will also join the Bishopdale clinic, giving you access to a larger team of doctors, nurses and other healthcare professionals to support your needs.

What happens to the Better Health Outcomes portal?

When we move we will integrate into the Tend platform. You will no longer need to use the Better Health portal. The Tend app/website replaces this patient portal. 

Will there be people to help with the new platform?

Of course. There will be friendly concierge available in the waiting rooms to help - answer your questions and guide you through anything you’re unsure about. 

Do I need to do anything?

No. You don't need to do anything just yet. We will be in touch closer to the move in date. 

What will the opening hours be?

The new clinic hours will be 8am - 5pm. There will be additional online consults available 24/7 via the Tend app or website.

Managing your healthcare

Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

Three services anyone can use

Need a sick note for work or school? Get a same-day certificate for under $40, available 7 days a week. 

Need care fast? See a Tend doctor online day or night, usually within 2 hours. Perfect for coughs, colds, flu, UTIs and more. All children under 14 years are free.

Feeling stressed, burnt out or anxious? Video chat with a mental health clinician for 30 minutes, free for everyone 16+, weekdays from 8am–8pm.

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team

From early December, we will be at 28 Bishopdale Court in a brand new clinic.  

Our new name will be Tend Bishopdale

Our new location