Introducing
Tend
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Healthcare when and where
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients.
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How Tend works
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We welcome Northcare Accident and Medical Centre patients to Tend and look forward to looking after your healthcare.
What's happening?
Northcare Accident and Medical Centre is now owned by healthcare provider Tend Health. The centre will transition to Tend in November 2025.
Northcare Accident and Medical Centre is now part of Tend Health
Familiar friendly faces and care continues
You'll still get to see your favourite doctors and nurses. They'll be supported by the Tend whānau to ensure you get the best possible healthcare experience.
We will be in touch later in November
You do not need to do anything just yet! We will be in touch closer to the time to help you get set up. If you need urgent care, check out our online doctor service below.
I can’t get an appointment when I need one?
We recognise there are long wait times to see a GP, this is a nationwide problem. If you can't get a timely appointment you could try Tend’s Online Now GP service.
Many medical services such as immunisations, ECGs, blood tests and screenings are delivered by our wider clinical team. Please talk to reception about your needs, as a senior nurse may be suitable.
Are my records safe during this transfer?
Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.
Who gave Tend permission to have my records transferred to them?
The PHO/DHB contract that Beckford Health was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.
How secure is my patient information?
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties.
Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.
Will there be people to help with the integration?
Of course! When we integrate, just talk to someone at the front desk and they will be able to help.
Where can I find out more about Tend?
Visit the website www.tend.nz
If you have any further questions please don’t hesitate to contact our practice manager at desme.daniels@beckfordhealth.co.nz
Your home for health
Who is Tend?
Tend is a Kiwi-owned healthcare company, founded in 2020, with over 20 medical centres across Aotearoa.
At the heart of Tend is our award-winning app, designed to give you greater control and confidence in managing your health.
At Tend we put as much focus on keeping you well, as treating you when you’re unwell. We believe healthcare should be proactive, preventative and easy to access - giving you the tools and support to stay on top of your health every day.
From the Tend app you can:
- Book appointments online or in-clinic
- Access medical services such as vaccinations
- See a doctor online, 7 days a week, 24 hours a day
- Manage medications and order repeats
- Request a medical certificate
- View consult notes, test results and invoices
- Message your care team
- Get clear, detailed care plans
From the app you can:
Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team
Frequently asked questions
When is the change happening?
From late September 2024 Beckford Health in St Martins will be changing to Tend Beckford Medical Centre.
Do I need to do anything?
You don‘t need to do anything just yet, we will be in touch closer to the time to help you get set up.
How do I book an appointment?
You can continue to book an appointment at Beckford Health via the Better Health Outcomes app, by calling reception on 03 332 5702 or emailing reception@beckfordhealth.co.nz
What happens to the Better Health Outcomes portal?
Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal.
Is the pricing going to be the same?
Yes, all general consult pricing will remain the same.
What will the opening hours be?
Your clinic hours have not changed and remain the same, with additional online consults available via the Tend app.
Online hours
Weekdays: 7:00am - 9:00pm
Weekends: 9:00am - 9:00pm
Can I still see my regular doctor or nurse?
Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around.
In a nutshell
Keep in touch
Go to our support centre for more info or contact us:
EMAIL Fill in our contact form
SOCIAL MEDIA Follow us on for health tips
How Tend works
Learn more about Tend
About Tend
Pre-Integration
Clinic closure: 19th-20th September
In preparation for the integration Beckford Health will be closed from 12pm on Thursday 19th September and all day on Friday 20th September for a technical upgrade of our systems.
If you need to see a GP, you can use Tend's Online Now service for same day online care.
If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 19th September or Friday 20th September.
In preparation for the integration Northcare Accident and Medical Centre will be closed from 12pm on Thursday 6th and all day on Friday 7th November for a technical upgrade of our systems.
If you need to see a GP, you can use Tend's Online Now service for same day online care.
If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 6th or Friday 7th November.
Clinic closure:
6 - 7 November
What about the other services in the building?
There are no changes to the other services in our building. Tend is only taking over the general practice, accident and urgent care services. All other services located in the building such as the pharmacy, radiology and lab services will continue to operate as normal.
Are my records safe during this transfer?
Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.
Who gave Tend permission to have my records transferred to them?
The PHO/DHB contract that Northcare Accident and Medical Centre was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.
How secure is my patient information?
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties.
Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.
Where can I find out more about Tend?
Visit the website www.tend.nz
Frequently asked questions
When is the change happening?
From November 2025 Northcare Accident and Medical Centre will be changing to Tend.
Do I need to do anything?
No. You don‘t need to do anything just yet, we will be in touch closer to the time to help you get set up with the Tend app.
How do I book an appointment?
You can continue to book an appointment at Northcare Accident and Medical Centre, by calling reception on (09) 479 7770 or using the patient portal.
What happens to the Manage My Health portal?
Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal.
What will the opening hours be?
Your clinic hours have not changed and remain the same, with additional online consults available 24/7 via the Tend app.
Online hours: 7 days a week, 24 hours a day
Clinic hours: 7 days a week, 8am - 6:30pm
Can I still see my regular doctor or nurse?
Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around.
Will there be people to help with the integration?
Of course! When we integrate, just talk to someone at the front desk and they will be able to help.
