© 2026 Tend Health Limited | Privacy Policy | Terms of Service

What's changing?

Papakura East Medical Centre is now part of Tend Health. Our clinic will rebrand to 
Tend Papakura East on Monday 30 November

The people you know and trust will continue to care for you, with additional support and services that come with being part of Tend.

Your details will move to the Tend platform. We'll be in touch closer to the time to help you get set up.

Your home for health

Who is Tend?

Tend is a Kiwi-owned healthcare company, founded in 2020 with a simple goal: to make healthcare easier to access and manage for all Kiwis. A few months ago, The Doctors became part of Tend Health. 

Tend brings together in-person care with 24/7 online doctors, supported by a wider team of GPs, nurses, pharmacists and allied health professionals. This means patients can access the care they need in the way that works best for them, whether that’s at a clinic or online.

What makes Tend different?

Tend is designed to make healthcare easier to access and manage, whether you need care today or want to stay on top of your health over time.

Alongside your usual in-clinic care, you’ll have access to Tend’s digital health services through the app, giving you more ways to connect with your care team and manage your health in one place.

How do I book an appointment?

You can continue to book appointments by using The Doctors app until midday 19 November before it’s switched off. Between 23 - 27 November, you will need to call reception to book an appointment on 09 299 9666.

What does "care team" mean?

Instead of relying solely on your GP, you'll have access to a team of health professionals (nurses, pharmacists, allied health) who work together to support your health needs. Your GP remains central to your care, but other team members can help with specific aspects, making care more accessible and responsive.

What will happen to my patient records?

When we move to Tend's systems in November 2026, your records will move with you. Nothing is lost and nothing changes about the care you receive.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

How secure is my patient information?

We take your data security very seriously and operate in full accordance with the Privacy Act 2020 and the Health Information Privacy Code and align our security practices with the HISO 10027:2015 Health Information Security Framework.

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Who gave Tend permission to have my records transferred to them?

The PHO contract that The Doctors was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.

Frequently asked questions

When is the change happening?

From November 2026, we will start transitioning to Tend systems. Changes will be introduced gradually – there will be no sudden disruption to your care.

Do I need to do anything?

No. You don't need to do anything just yet. We will be in touch in due course to help you get set up.

Will there be people to help with the change?

Of course. Our friendly concierge team will be available in the waiting rooms to help you get set up with Tend, answer your questions and guide you through anything you’re unsure about. Just ask our reception team when you arrive, and they’ll point you in the right direction.

Will the same doctors and nurses still be there?

All staff at Papakura East Medical Centre are offered the same employment with Tend Papakura East. We're committed to maintaining continuity of care for all patients.

What happens to The Doctors app?

The Doctors app will switch off at midday 19 November and your details will move to the Tend platform. The Tend app or website will be your new platform to manage your health.

What will the opening hours be?

The clinic hours have not changed and remain the same, but there will be additional online consults available 24/7 through the Tend app or at tend.nz

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

Will the costs change?

No, there will be no immediate changes to pricing. Consultation fees will remain the same.

Manage your health from the app or online

Clinic closure: As part of our transition, we’ll be closed from 12pm Thursday 19 November and all day Friday 20 November while we carry out a technical upgrade. If you need repeat prescriptions around this time, we kindly encourage you to order them in advance.  If you need to see a GP, you can use Tend's Online Now service for 24/7 online care.

The Doctors app access: The Doctors app will switch off at midday 19 November and your details will move to the Tend platform. Between 23 - 27 November, you will need to call to make an appointment or order repeats.

New Tend app: From Monday 30 November you will be invited to activate a Tend account on the Tend app or website. We will be in touch closer to the time to help you get set up. Already have a Tend account? We’ll automatically update your account from casual to enrolled, so you don’t need to do anything.

Three services you can use now

Need a sick note for work or school? Get a same-day certificate for under $40, available 7 days a week. 

Need care fast? See a Tend doctor online day or night, usually within 2 hours, for common illnesses like coughs, colds, flu, UTIs and more.

Feeling stressed, burnt out or anxious? Video chat with a mental health clinician for 30 minutes, free for everyone 16+, weekdays from 8am–8pm.

Clinic closure and app access