Tend Pakuranga

Join Dame Valerie Adams and download the Tend app to get started!

Frequently Asked Questions

Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

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How Tend works

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Pakuranga Medical Centre is now

More questions?

Visit our FAQs on our website

Contact our Customer Experience Team via email kiaora@tend.nz

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Let's get started

To access the medical team and make an appointment, you'll need to download the Tend app by clicking the red 'Get the app' button. It is free to download the app. 

1. Download the Tend app
2. Confirm your details in the app

Because you've been a patient at Pakuranga Medical Centre we have your health details safely stored in our system. Please answer a few questions in the app to verify your identity so we can correctly match your existing medical records. 

3. You're all set to go!

From the app you can book a clinic or online appointment, get your medical notes, order repeat prescriptions, see test results and securely message your care team. Note it may take a couple of days for all your data to migrate across. 

Can I still see my regular doctor or nurse?

Yes! There will be no staff changes, all the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

What will the opening hours be? 

Clinic hours

Mon, Wed, Fri: 8:00am - 6:00pm
Tues & Thurs: 8:00am - 7:00pm

Online hours 

Weekdays: 7:00am - 9:00pm
Weekends: 9:00am - 9:00pm

All general consult pricing will remain the same as it was at Pakuranga Medical Centre. And good news, the cost for getting a repeat prescription has reduced to $19 ($10 if you are a CSC holder).

How long is a Tend appointment?

A standard general doctor consult is 15 minutes. If you have several conditions to discuss, we recommend you book a 30 minute appointment to allow sufficient time and care. 

What happens if I have an appointment booked in ConnectMed after 8 May?

The ConnectMed patient portal ceased on the 5th of May. If you booked an appointment through the portal for after the 8th of May, it will still be booked, but any future appointments will need to be booked via the Tend app.

What has happened to my patient records?

Your patient records were transferred safely and securely across to Tend on the 8th of May so the care team has full visibility of your health history in the Tend system and can continue your care. While we have your records, we do need you to verify your identity in the app to activate your enrolment with us.  Download the app to do this. 

Are my records safe during this transfer?

Patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Pakuranga Medical Centre was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

This information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Can I still book an appointment via phone?

With Tend it’s easiest to book appointments via the app, however you can also call us or email. Call freephone 0800 439 8363 (HEY TEND) or email kiaora@tend.nz

Get the app
How do I book appointments?

Use the app to book an appointment to see a particular doctor (either online or in-clinic), or to book a particular medical service. This is the fastest and easiest way to book an appointment.

Can I still order repeat scripts?

Absolutely. If you're on any long term medications, you'll see they're conveniently preloaded in the app under 'medications'. Depending on your circumstances and the medication, we may request that you see a Tend doctor in person before receiving a new prescription. 

If you're due for a repeat/refill, we'll send you a reminder when you're running low and you can reorder in the app. You can track the progress of your order and be notified when it's ready to be picked up from the pharmacy.

Note, it may take a few days for your medication data to fully migrate across to the app.  

Can I access my test results?

Yes! When we migrated your records across to Tend, any past test results that were on file, will be filed in the Tend app under Account > Profile > Health Records > Test Results. Any lab, radiology or future test results will also be included here.  

Note it may take a few days for your results to migrate across.

Join Dame Valerie Adams!

Get the app

If you have any questions, please don't hesitate to contact our Customer Experience Team via email at kiaora@tend.nz

Get the app

Download the app so you're all ready for your next medical appointment

No, you will no longer be able to access this. The app replaces this patient portal. 

Can I still use the ConnectMed website?
Will the pricing change?

Your home for health 

Kia ora and a warm welcome to Tend Pakuranga. At Tend we use a mobile app to help our patients take control and stay connected to their healthcare. 

We recommend you download the Tend app today so you are all set for your next appointment! The ConnectMed portal is now disabled.

From the app you can: 
       Book in-clinic and online appointments
       See a doctor online
       Order repeat prescriptions
       Get access to your test results
       Manage your medications
       Securely message your care team

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team