Tend Pakuranga

Join Dame Valerie Adams and download the Tend app to get started!

Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

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Take our fun 2 minute quiz to discover your health personality and unlock helpful tips on how to stay on top of your health.

How Tend works

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Pakuranga Medical Centre is now

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Visit our FAQs on our website

Contact our Customer Experience Team via email kiaora@tend.nz

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Let's get started

To access the medical team and make an appointment, download the Tend app. It is free to download the app.

1. Download the Tend app
2. Confirm your details in the app

Because you've been a patient at Pakuranga Medical Centre we have your health details safely stored in our system. Please answer a few questions in the app to verify your identity so we can correctly match your existing medical records. 

3. You're all set to go!

From the app you can book a clinic or online appointment, get your medical notes, order repeat prescriptions, see test results and securely message your care team. Note it may take a couple of days for all your data to migrate across. 

Do I need to provide any ID?

You don't need to upload your ID in the app; we already have that information securely on file. It's just a quick matching of medical records.

Get the app
How do I order repeat scripts?

If you're on any long term medications, you'll see they're conveniently preloaded in the app under 'medications'. Depending on your circumstances and the medication, we may request that you see a Tend doctor in person before receiving a new prescription. Click here to learn how to order a repeat. 

If you're due for a repeat/refill, we'll send you a reminder when you're running low and you can reorder in the app. You can track the progress of your order and be notified when it's ready to be picked up from the pharmacy.

Note, it may take a few days for your medication data to fully migrate across to the app.  

Can I access my test results in the app?

Yes! When we migrated your records across to Tend, any past test results that were on file, will be filed in the Tend app under Account > Profile > Health Records > Test Results. Any lab, radiology or future test results will also be included here.  

Note it may take a few days for your results to migrate across.

Join Dame Valerie Adams!

Get the app

If you are viewing this on a desktop, you will need to enter your mobile number in the field above and you will be sent a text/SMS link to download the app.

Get the app

Download the app so you're all ready for your next medical appointment

Your home for health 

Kia ora and a warm welcome to Tend Pakuranga. At Tend we use a mobile app to help our patients take control and stay connected to their healthcare. 

We recommend you download the Tend app today so you are all set for your next appointment! The app is not essential but does help manage your healthcare. Once you've tried it you will love it!

From the app you can: 
       Book in-clinic and online appointments
       See a doctor online
       Order repeat prescriptions
       Get access to your test results
       Manage your medications
       Securely message your care team

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team


Asked Questions

Do I have to upload my credit card details?

It is not compulsory for Pakuranga patients,  but we recommend it as it does make life just that little bit easier. If you'd rather not upload your payment details, that's completely okay.  You can continue to book without a credit card so long as you keep your account up to date via bank transfer or pay in-clinic. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

This information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Can I still book an appointment via phone?

Absolutely you can still call us. Phone 09 300 5076 to talk to one of our friendly team. During peak times you may need to stay on hold.  It is quicker to book via the app and you will be able to see what appointment slots are available. 

What else has changed?

Apart from the app not a lot has changed. You will continue to see many familiar faces from Pakuranga Medical Centre. To learn more about the team, clinic hours, fees and services, follow this link

Individuals 18 and over need their own email address. It must be unique to you and not one you share with someone else. Your unique email address attached to your Tend account helps us securely engage and share any personal health information with you. Setting up a new email takes just a few minutes.  For children under 18, a parent or guardian can include them as dependents under their Tend account.

Can we use the app if we share an email address?
I manage the healthcare of an adult, can I manage their care from my app?

We are currently exploring the feature of securely adding adult dependents on an account with privacy terms and a consent process. This would be for situations when an adult requires a caregiver's support for managing their healthcare, or someone has power of attorney to make decisions on the adult’s behalf.