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Pakuranga Medical Centre is now
Visit our FAQs on our website
To access the medical team and make an appointment, you'll need to download the Tend app by clicking the red 'Get the app' button. It is free to download the app.
Because you've been a patient at Pakuranga Medical Centre we have your health details safely stored in our system. Please answer a few questions in the app to verify your identity so we can correctly match your existing medical records.
From the app you can book a clinic or online appointment, get your medical notes, order repeat prescriptions, see test results and securely message your care team. Note it may take a couple of days for all your data to migrate across.
Yes! There will be no staff changes, all the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around.
Clinic hours
Mon, Wed, Fri: 8:00am - 6:00pm
Tues & Thurs: 8:00am - 7:00pm
Online hours
Weekdays: 7:00am - 9:00pm
Weekends: 9:00am - 9:00pm
All general consult pricing will remain the same as it was at Pakuranga Medical Centre. And good news, the cost for getting a repeat prescription has reduced to $19 ($10 if you are a CSC holder).
A standard general doctor consult is 15 minutes. If you have several conditions to discuss, we recommend you book a 30 minute appointment to allow sufficient time and care.
The ConnectMed patient portal ceased on the 5th of May. If you booked an appointment through the portal for after the 8th of May, it will still be booked, but any future appointments will need to be booked via the Tend app.
Your patient records were transferred safely and securely across to Tend on the 8th of May so the care team has full visibility of your health history in the Tend system and can continue your care. While we have your records, we do need you to verify your identity in the app to activate your enrolment with us. Download the app to do this.
Patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.
The PHO/DHB contract that Pakuranga Medical Centre was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties.
This information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.
With Tend it’s easiest to book appointments via the app, however you can also call us or email. Call freephone 0800 439 8363 (HEY TEND) or email kiaora@tend.nz
Use the app to book an appointment to see a particular doctor (either online or in-clinic), or to book a particular medical service. This is the fastest and easiest way to book an appointment.
Absolutely. If you're on any long term medications, you'll see they're conveniently preloaded in the app under 'medications'. Depending on your circumstances and the medication, we may request that you see a Tend doctor in person before receiving a new prescription.
If you're due for a repeat/refill, we'll send you a reminder when you're running low and you can reorder in the app. You can track the progress of your order and be notified when it's ready to be picked up from the pharmacy.
Note, it may take a few days for your medication data to fully migrate across to the app.
Yes! When we migrated your records across to Tend, any past test results that were on file, will be filed in the Tend app under Account > Profile > Health Records > Test Results. Any lab, radiology or future test results will also be included here.
Note it may take a few days for your results to migrate across.
If you have any questions, please don't hesitate to contact our Customer Experience Team via email at kiaora@tend.nz
Download the app so you're all ready for your next medical appointment
No, you will no longer be able to access this. The app replaces this patient portal.
Kia ora and a warm welcome to Tend Pakuranga. At Tend we use a mobile app to help our patients take control and stay connected to their healthcare.
We recommend you download the Tend app today so you are all set for your next appointment! The ConnectMed portal is now disabled.
From the app you can:
Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team
From the app you can:
Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team