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How Tend works

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What's changing?

Tend and Ngāti Whātua Ōrākei (NWŌ) are entering into a partnership, with Tend purchasing 80% of Ōrākei Health clinic, the new clinic will be called Tend Ōrākei in partnership with Ngāti Whātua Ōrākei.

You'll still get to see your favourite doctors and nurses. They'll be supported by the Tend whānau to ensure you get the best possible healthcare experience.

You do not need to do anything just yet! We will be in touch closer to the time to help you get set up. If you need urgent care, check out our online doctor service below.  

I can’t get an appointment when I need one?

We recognise there are long wait times to see a GP, this is a nationwide problem. If you can't get a timely appointment you could try Tend’s Online Now GP service.  

Many medical services such as immunisations, ECGs, blood tests and screenings are delivered by our wider clinical team. Please talk to reception about your needs, as a senior nurse may be suitable.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Beckford Health was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Will there be people to help with the integration?

Of course! When we integrate, just talk to someone at the front desk and they will be able to help.

Where can I find out more about Tend?

Visit the website www.tend.nz  

If you have any further questions please don’t hesitate to contact our practice manager at desme.daniels@beckfordhealth.co.nz

Tend and Ngāti Whātua Ōrākei (NWŌ)

Why is this partnership happening?
This partnership ensures the clinic established by NWŌ kuia and kaumātua can continue to grow and serve ngā uri o Tuperiri who reside across Aotearoa and its community. By partnering with Tend, NWŌ will be able to access additional resources, technology, and support whilst maintaining strong hapū involvement.

What is Tend Health?
Tend is one of New Zealand's largest primary healthcare providers, operating clinics across Aotearoa. They combine in-person care with 24/7 digital health services and use a care team model that brings together GPs, nurses, pharmacists and allied health professionals. Tend was founded to make quality healthcare more accessible, particularly for communities who face barriers to traditional healthcare.

What does Ngāti Whātua Ōrākei's involvement mean?
Ngāti Whātua Ōrākei retains a 20% ownership stake in Tend Ōrākei and Lisa Davis, Chief Executive of Ngāti Whātua Ōrākei, will sit on the clinic's board. This ensures ongoing hapū influence and that care remains aligned to hapū values and responsive to community's needs. Additionally, NWŌ will become a shareholder in the broader Tend business alongside other iwi investors and Pencarrow.

Will the clinic still be welcoming whānau?
Absolutely. Honouring the legacy of the kuia and kaumātua who established this clinic and maintaining culturally responsive care is fundamental to this partnership. With NWŌ’s ongoing ownership and board representation, tikanga and te ao Māori perspectives remain central to how the clinic operates.

From the Tend app you can: 

• Book appointments online or in-clinic
• Access medical services such as vaccinations
• See a doctor online, 7 days a week, 24 hours a day
• Manage medications and order repeats
• Request a medical certificate
• View consult notes, test results and invoices
• Message your care team
• Get clear, detailed care plans 

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team

Frequently asked questions

When is the change happening?

From late September 2024 Beckford Health in St Martins will be changing to Tend Beckford Medical Centre. 

Do I need to do anything?

You don‘t need to do anything just yet, we will be in touch closer to the time to help you get set up.

How do I book an appointment?

You can continue to book an appointment at Beckford Health via the Better Health Outcomes app, by calling reception on 03 332 5702 or emailing  reception@beckfordhealth.co.nz

What happens to the Better Health Outcomes portal?

Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal. 

Is the pricing going to be the same?

Yes, all general consult pricing will remain the same.

What will the opening hours be?

Your clinic hours have not changed and remain the same, with additional online consults available via the Tend app. 

Online hours

Weekdays: 7:00am - 9:00pm

Weekends: 9:00am - 9:00pm

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

How Tend works

Learn more about Tend

About the partnership

Pre-Integration

Clinic closure: 19th-20th September 

In preparation for the integration Beckford Health will be closed from 12pm on Thursday 19th September and all day on Friday 20th September for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 19th September or Friday 20th September.

In preparation for the integration Northcare Accident and Medical Centre will be closed from 12pm on Thursday 6th and all day on Friday 7th November for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 6th or Friday 7th November.

Clinic closure: 
6 - 7 November

How do I book an appointment?

You can continue to book an appointment by using the patient portal, calling reception on 0800 934 688 / 
09 578 0956 or by email at receptionohs@orakeihealth.org.nz

What will happen to my patient records?

We will move your patient records to Tend’s Patient Management System from May 2026. Patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

How secure is my patient information?

We take your data security very seriously and operate in full accordance with the Privacy Act 2020 and the Health Information Privacy Code and align our security practices with the HISO 10027:2015 Health Information Security Framework.

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Ōrākei Health was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.

Frequently asked questions

When is the change happening?

The transition begins in March 2026. From May 2026, we will start to transition over to Tend systems. Changes will be introduced gradually – there will be no sudden disruption to your care.

Do I need to do anything?

No. You don't need to do anything just yet. We will be in touch in due course to help you get set up.

Will there be people to help with the change?

Of course! When we integrate, just talk to someone at the front desk and they will be able to point you to the Tend kaiāwhina (concierge help team).

Will the same doctors and nurses still be there?

All current Ōrākei Health staff will be offered the same employment with Tend Ōrākei. We're committed to maintaining continuity of care for all patients.

What happens to the Manage My Health portal?

Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal. 

What will the opening hours be?

The clinic hours have not changed and remain the same, but there will be additional online consults available 24/7 via the Tend app.

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

Will the costs change?

There will be no immediate changes to pricing. Consultation fees will remain the same.

Patient information

Service improvements

What improvements can I expect?

• Access to the Tend app
• Extended access, making it easier to get appointments when you need them
• Online Now 24/7 digital health services for urgent concerns outside clinic hours
• Enhanced technology and systems
  A broader care team including GPs, nurses, pharmacists and allied health professionals
• Improved coordination of your care across different health needs

What does "care team" mean?

Instead of relying solely on your GP, you'll have access to a team of health professionals (nurses, pharmacists, allied health) who work together to support your health needs. Your GP remains central to your care, but other team members can help with specific aspects, making care more accessible and responsive.

The Tend app

What is the Tend app?

The app (also available in te reo Māori) is like a patient portal, but much more! 

• Book appointments with your doctor
• Book medical services such as vaccinations
• Order repeat prescriptions
• Have a video consultation
• See a mental health and wellness clinician (for free!)
• Request a medical certificate
• Check test results
• View your consult notes
• Manage your payments

We also send you appointment reminders and recalls via the app, helping you keep on top of your healthcare.

What is the benefit of the app?

The app makes things faster and more convenient for you. So less waiting on the phone to get an appointment, quicker access to test results and ordering repeats. It is healthcare in your hands.

Do I need to use the app?

No, the app is not compulsory, but it is a very powerful tool for clinicians and patients alike. Around 80% of Tend patients choose to use the Tend app. 

What is the Online Now service?

Online Now is a same day online doctor service, accessible via the Tend app. It is available nationwide, 7 days a week 24 hours a day.

What conditions can be treated online?

This service is suitable for: urgent prescriptions, off work medical certificates/sick notes, cold and flu symptoms, burning or stinging when passing urine (UTI), skin irritations and rashes, swollen/red/itchy eyes, constipation and diarrhoea, vomiting, acid reflux, stomach ache, sprains and strains.