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What's happening?

Pakuranga Medical Centre is becoming Tend Pakuranga on the 8th May.

Tend Pakuranga

Familiar care continues

You'll still get to see your favourite doctors and nurses. They'll be supported by the Tend whānau to ensure you get the best possible healthcare experience.

We'll be in touch soon

You don't need to do anything just yet. We'll be in touch closer to the 8th May to help you get set up.

Can I still see my regular doctor or nurse?

Yes! There will be no staff changes, all the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

What will the opening hours be? 

Clinic hours

Mon, Wed, Fri: 8:00am - 6:00pm
Tues & Thurs: 8:00am - 7:00pm

Online hours

Weekdays: 7:00am - 9:00pm
Weekends: 9:00 - 9:00pm

Will the pricing change?

No. All pricing will remain the same as it was at Pakuranga Medical Centre.

How long is a Tend appointment?

A standard doctor consult is 15 minutes. If you have several conditions to discuss, we recommend you book a 30 minute appointment to allow sufficient time and care. 

Do I need to download the app?

Not yet. Once we have migrated your medical records, we'll send you a special link to download the Tend app which is a streamlined journey, especially for the patients of Pakuranga Medical Centre.

What will happen to my patient records?

Your patient records will be transferred safely and securely across to Tend so the care team has full visibility of your health history and can continue your care. We'll have your records by 8th May 2023.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Pakuranga Medical Centre was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

This information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

How do I book an appointment?

Up until the 8th of May, you can continue to book an appointment at Pakuranga Medical Centre via the portal or by calling reception on 09 300 5076 or emailing 
info@pakurangamedical.co.nz. 

After the 8th of May, you'll be able to book an appointment via the Tend app or continue to phone us.

How Tend works

Choose online or clinic appointments

ePrescriptions & repeats sent to your pharmacy

Chat to your care team securely

Personalised reminders to keep you on track

Tend offers our patients a healthcare experience designed around today's kind of living. Improved access to care, more control of your healthcare and stronger connections with our care team.