Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

Take our fun 2 minute quiz to discover your health personality and unlock helpful tips on how to stay on top of your health.

How Tend works

© 2026 Tend Health Limited | Privacy Policy | Terms of Service

What's changing?

Vercoe Brown is now part of Tend Health. Our two sites will rebrand to Tend Invercargill Elles Road and 
Tend Invercargill Don Street

The people you know and trust will continue to care for you, with additional support and services that come with being part of Tend.

You do not need to do anything just yet! We will be in touch closer to the time to help you get set up. If you need urgent care, check out our 24/7 online doctor service below.  

I can’t get an appointment when I need one?

We recognise there are long wait times to see a GP, this is a nationwide problem. If you can't get a timely appointment you could try Tend’s Online Now GP service.  

Many medical services such as immunisations, ECGs, blood tests and screenings are delivered by our wider clinical team. Please talk to reception about your needs, as a senior nurse may be suitable.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Beckford Health was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell. 

How secure is my patient information?

Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend, none of your medical information is ever shared with any third parties. 

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Will there be people to help with the integration?

Of course! When we integrate, just talk to someone at the front desk and they will be able to help.

Where can I find out more about Tend?

Visit the website www.tend.nz  

If you have any further questions please don’t hesitate to contact our practice manager at desme.daniels@beckfordhealth.co.nz

Your home for health

Who is Tend?

Tend is a Kiwi-owned healthcare company, founded in 2020 with a simple goal: to make healthcare easier to access and manage for all Kiwis.

Tend brings together in-person care with 24/7 online doctors, supported by a wider team of GPs, nurses, pharmacists and allied health professionals. This means patients can access the care they need in the way that works best for them, whether that’s at a clinic or online.

What makes Tend different?

Tend is designed to make healthcare easier to access and manage, whether you need care today or want to stay on top of your health over time.

Alongside your usual in-clinic care, you’ll have access to Tend’s digital health services through the app, giving you more ways to connect with your care team and manage your health in one place.

From the Tend app you can: 

• Book appointments online or in-clinic
• Access medical services such as vaccinations
• See a doctor online, 7 days a week, 24 hours a day
• Manage medications and order repeats
• Request a medical certificate
• View consult notes, test results and invoices
• Message your care team
• Get clear, detailed care plans 

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team

Frequently asked questions

When is the change happening?

From late September 2024 Beckford Health in St Martins will be changing to Tend Beckford Medical Centre. 

Do I need to do anything?

You don‘t need to do anything just yet, we will be in touch closer to the time to help you get set up.

How do I book an appointment?

You can continue to book an appointment at Beckford Health via the Better Health Outcomes app, by calling reception on 03 332 5702 or emailing  reception@beckfordhealth.co.nz

What happens to the Better Health Outcomes portal?

Once we integrate you will no longer need to use this portal. The Tend app replaces this patient portal. 

Is the pricing going to be the same?

Yes, all general consult pricing will remain the same.

What will the opening hours be?

Your clinic hours have not changed and remain the same, with additional online consults available via the Tend app. 

Online hours

Weekdays: 7:00am - 9:00pm

Weekends: 9:00am - 9:00pm

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

How Tend works

Learn more about Tend

Pre-Integration

Clinic closure: 19th-20th September 

In preparation for the integration Beckford Health will be closed from 12pm on Thursday 19th September and all day on Friday 20th September for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 19th September or Friday 20th September.

In preparation for the integration Northcare Accident and Medical Centre will be closed from 12pm on Thursday 6th and all day on Friday 7th November for a technical upgrade of our systems. 

If you need to see a GP, you can use Tend's Online Now service for same day online care.

If you need any repeat prescriptions around this time, we recommend you order them earlier as we will not be able to fulfil repeats on Thursday 6th or Friday 7th November.

Clinic closure: 
6 - 7 November

How do I book an appointment?

You can continue to book an appointment by using the patient portal, calling reception on 03 214 6222 (Elles Road) or 03 218 6325 (Don Street) or by email at reception@vercoebrown.co.nz

What does "care team" mean?

Instead of relying solely on your GP, you'll have access to a team of health professionals (nurses, pharmacists, allied health) who work together to support your health needs. Your GP remains central to your care, but other team members can help with specific aspects, making care more accessible and responsive.

What will happen to my patient records?

When we move to Tend's systems in October 2026, your records will move with you. Nothing is lost and nothing changes about the care you receive.

Are my records safe during this transfer?

Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.

How secure is my patient information?

We take your data security very seriously and operate in full accordance with the Privacy Act 2020 and the Health Information Privacy Code and align our security practices with the HISO 10027:2015 Health Information Security Framework.

Your information is kept on a secure Patient Management System (PMS) and is only accessible by clinical teams or clinical administration teams of the company.

Who gave Tend permission to have my records transferred to them?

The PHO/DHB contract that Vercoe Brown was operating under allows the transfer of patients to another clinic operating under the same contract when clinics close or sell.

Frequently asked questions

When is the change happening?

From October 2026, we will start transitioning to Tend systems. Changes will be introduced gradually – there will be no sudden disruption to your care.

Do I need to do anything?

No. You don't need to do anything just yet. We will be in touch in due course to help you get set up.

Will there be people to help with the change?

Of course. Our friendly concierge team will be available in the waiting rooms to help you get set up with Tend, answer your questions and guide you through anything you’re unsure about. Just ask our reception team when you arrive, and they’ll point you in the right direction.

Will the same doctors and nurses still be there?

All current Vercoe Brown staff will be offered the same employment with Tend Invercargill Elles Road and Don Street. We're committed to maintaining continuity of care for all patients.

What happens to the myindici portal?

Once we integrate, you will no longer need to use this portal. The Tend app/website replaces this patient portal. 

What will the opening hours be?

The clinic hours have not changed and remain the same, but there will be additional online consults available 24/7 via the Tend app.

Can I still see my regular doctor or nurse?

Yes. Most of the clinical and supporting staff will remain the same. Rest assured that you'll still see the same familiar faces around. 

Will the costs change?

No, there will be no immediate changes to pricing. Consultation fees will remain the same.

Managing your healthcare

As part of our transition, we’ll be closed for a short time while we carry out a technical upgrade.

If you need to see a GP, you can use Tend's Online Now service for 24/7 online care.

If you need repeat prescriptions around this time, we kindly encourage you to order them in advance.

We won’t be able to complete repeats after midday Thursday 8 Oct and on Friday 9 Oct.

Clinic closure: Midday from 8-9 October

Need a physical check up or procedure? 
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.

Prefer to talk to a doctor online? 
Use our secure app to chat to your care team anywhere, anytime.  

Healthcare when and where 
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients. 

Download the app today
And put your healthcare in your hands. 

Three services anyone can use

Need a sick note for work or school? Get a same-day certificate for under $40, available 7 days a week. 

Need care fast? See a Tend doctor online day or night, usually within 2 hours, for common illnesses like coughs, colds, flu, UTIs and more.

Feeling stressed, burnt out or anxious? Video chat with a mental health clinician for 30 minutes, free for everyone 16+, weekdays from 8am–8pm.

From the app you can:

Book in-clinic and online appointments
See a doctor online
Order repeat prescriptions
Get access to your test results
Manage your medications
Securely message your care team