Tend Health
We are delighted to be looking after your primary healthcare and look forward to meeting you soon.
Frequently asked questions
Need a physical check up or procedure?
Visit one of our state of the art clinics for a face-to-face consultation or physical examination.
Prefer to talk to a doctor online?
Use our secure app to chat to your care team anywhere, anytime.
Healthcare when and where
you need it
We offer easy, flexible appointments to fit your life (including weekends and late-nights at no extra charge), personalised reminders, and messaging with your Tend doctor or nurse. We welcome new and casual patients.
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How Tend works
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Sort a prescription in an instant, access your health data and results securely, and join all the dots in healthcare from routine check ups to specialist referrals. Tend is a complete healthcare experience that feels welcoming and connected to you.
Chat to one of our wonderful Tend doctors or nurses on your phone or in person at one of our modern clinics. With our experienced healthcare professionals alongside you and your whānau, you’re in control.
Tend is a full service primary healthcare provider, offering GP services online and in-clinic. But, we’re not your typical GP practice!
We’ve re-imagined healthcare as you know it, using a mobile app to deliver healthcare without the hassle.
Who will be my new doctor?
At Tend we operate a care team model with a team of clinicians taking care of you and your whanau’s health.
The care team at Kingsland includes; Dr Sally, Dr Revati, Dr Helena, Dr Graham and Dr Ciaran, supported by Nurse Nicola and Nurse Rebecca. You can find out more about the team here.
Are these doctors holistic practitioners?
Several of the doctors at Tend Kingsland have experience in a holistic health approach. Dr Revati and Dr Helena joined us from the Holistic Medical Centre in Ponsonby and Dr Ciaran was an Osteopath before becoming a GP.
How does the care team work?
You are welcome to see any of the doctors at the clinic. You might decide you want to align with one particular doctor for a long-term condition, however this does not stop you from seeing another clinician for a special condition or immediate concern. Your care team share open notes and all have access to your care plan. This is especially helpful if your preferred doctor is away, fully booked or you want to see a clinician with a specialist interest.
When making an appointment you can pick and choose from the doctors, to suit your needs. If you need a female doctor for women's health, or someone with special interest in your condition, no problem!
Where is the Tend medical centre?
We have two clinics in central Auckland. Your main clinic will be Tend Kingsland, however you are welcome to see a doctor at Tend Symonds Street or via our online service.
- Tend Kingsland:
317/A New North Road - Tend Symonds Street:
57 Symonds Street.
What are the opening hours at Tend?
Clinic hours
Weekdays: 7:30am - 5:30pm
Online hours
Weekdays: 7:00am - 9:00pm
Weekends: 9:00am - 9:00pm
Will the pricing change?
Our fees are very similar to Dr Jan's. We do not charge extra for late night or weekend appointments.
See here for our fees.
Who are the online doctors?
Some of our in-clinic doctors also work online, however we also have a pool of online doctors to cover weekend and late night shifts. The full list of these clinicians are in the app and on our website.
Is there patient parking?
Yes, there is parking marked 'Tend Patient Parking'. The clinics are also on main bus routes.
What will happen to my patient records?
Your patient records will be transferred safely across to Tend so the care team has full visibility of your health history and can continue your care. We will have your records by 28 February 2023.
Who gave Tend permission to have my records transferred to them?
To ensure patients can continue to access quality healthcare the Primary Health Organisation/District Health Board has provisions to look after the patients when a GP retires.
What PHO does Tend operate under?
The PHO/DHB contract that Dr Jan was operating under was Procare. The contract at Tend Kingsland is Auckland PHO.
Are my records safe during this transfer?
Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.
How secure is my patient medical information?
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend none of your medical information is ever shared with any third parties. This information is kept on a secure Patient Management System (PMS) and is only accessed by clinical teams or clinical administration teams of the company.
Can I change from Tend to another provider?
Your notes remain confidential and if you would prefer to enrol with a different PHO funded GP practice they can be safely transferred to that named provider from 1 March 2023.
Does Tend have integrative practitioners?
Tend provides GP and primary care services, but while enrolled with Tend you can continue to seek other medical professionals for specialist or alternative healthcare.
Where did Dr Michele go?
Tend provides GP and primary care services, Dr Michele (Mish) decided to leave Mother-Well to enter the formal 3 year GP training programme.
Tend is a new kind of healthcare for today's kind of living.
Our fees are very similar to Dr Jan's. We do not charge extra for late night or weekend appointments. See here for our fees.
Will the pricing change?
Need a physical check up or procedure?
Visit one of our clinics for a face-to-face consultation.
Need a physical check up or procedure?
Visit one of our clinics for a face-to-face consultation.
Use our secure app to chat to our care team anywhere, anytime.
Prefer to talk to a doctor online?
Use our secure app to chat to your care team anywhere, anytime.
Prefer to talk to a doctor online?
Who will be my new doctor?
At Tend we operate a care team model with a team of clinicians taking care of you and your whanau’s health. The in-clinic team at Kingsland includes; Dr Sally, Dr Revati, Dr Helena, Dr Graham and Dr Ciaran, supported by Nurse Nicola and Nurse Rebecca. You can find out more about the team here.
Where is the Tend medical centre?
We have two clinics in central Auckland. Your main clinic will be Tend Kingsland, however you are welcome to see a doctor at Tend Symonds Street or via our online service.
Tend Kingsland: 317/A New North Road
Tend Symonds Street: 57 Symonds Street.
What are the opening hours at Tend?
Clinic hours
Weekdays: 7:30am - 5:30pm
Online hours
Weekdays: 7:00am - 9:00pm
Weekends: 9:00am - 9:00pm
We welcome Dr Jan's patients to
Who are the online doctors?
Some of our in-clinic doctors also work online, however we also have a pool of online doctors to cover weekend and late night shifts. The full list of these clinicians are in the app and on our website.
How long is a Tend appointment?
A standard doctor consult is 15 minutes. If you've several conditions to discuss we recommend you book a 30 minute appointment.
Do I need to download the app?
Not yet. Once we have migrated your medical records we will send you a special link to download the app which is a streamlined journey, especially for the patients of Dr Jan.
What will happen to my patient records?
Your patient records will be transferred safely across to Tend so the care team has full visibility of your health history and can continue your care. We will have your records by 28 February 2023.
Who gave Tend permission to have my records transferred to them?
To ensure patients can continue to access quality healthcare the Primary Health Organisation/District Health Board has provisions to look after the patients when a GP retires.
What PHO does Tend operate under?
The PHO/DHB contract that Dr Jan was operating under was Procare. The contract at Tend Kingsland is Auckland PHO.
Are my records safe during this transfer?
Absolutely, patient confidentiality and security of your health records is paramount. Records transfer is a confidential secure electronic process overseen by the Ministry of Health.
How secure is my patient medical information?
Tend operates in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We can absolutely assure you that at Tend none of your medical information is ever shared with any third parties. This information is kept on a secure Patient Management System (PMS) and is only accessed by clinical teams or clinical administration teams of the company.
Can I change from Tend to another provider?
Yes, you can - after 1 March 2023. Please do not attempt to transfer before this date. Dr Jan's clinic does not have the capacity to manage this and there is a risk that your medical records could be lost in the database migration.
Does Tend have integrative practitioners?
Tend provides GP and primary care services, but while enrolled with Tend you can continue to seek other medical professionals for specialist or alternative healthcare.
Where did Dr Michele go?
Dr Michele (Mish) decided to leave Mother-Well to enter the formal 3 year GP training program with the NZ College of General Practice.
About Tend
More questions?
Visit our FAQs on our website
What happens next?
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Over the weekend 25/26 February we'll be doing a secure data migration of your health records.
On 27/28 February we will send you an email with a custom link inviting you to download the Tend app. This special link will match your migrated health records to our system and activate your enrolment.
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Are these doctors holistic practitioners?
Several of the doctors at Tend Kingsland have experience in a holistic health approach. Dr Revati and Dr Helena joined us from the Holistic Medical Centre in Ponsonby and Dr Ciaran was an Osteopath before becoming a GP.
Yes, there is parking marked 'Tend Patient Parking'.
Is their patient parking?
How does the care team work?
Tend operates a care team model whereby you are welcome to see any of the doctors at the clinic. You might decide you want to choose one particular doctor for your ongoing care or a long-term condition, however this does not stop you from seeing another clinician for a special condition or immediate concern. Your care team share open notes and all have access to your care plan. This is especially helpful if your preferred doctor is away, fully booked or you want to see a clinician with a specialist interest.
When making an appointment just pick and choose the clinician you would like to see to suit your needs. If you need a female doctor for women's health, or someone with special interest in your condition, no problem!
